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Modern Customer Success
Live Panel - December 19, 2019

creating & sustaining amazing cs teams

We hosted our very first Modern Customer Success Digital Salon on “Creating & Sustaining Amazing CS Teams” specifically for leaders in account management, customer success operations, customer success systems management, and customer success management.

Our rockstar panel for this digital event includes Adrian Diaz, Head of Customer Success at WorkRamp, Karen Rhorer, Head of Customer Success & Sales Strategy at Atrium HQ, and Andrew Woo, VP of Operations, Customer Success at TripActions.

Key Themes -

  • How do you attract the best & brightest

  • How do you set them up for success

  • What impact world class CS has on the consistent CX

Key Takeaways -

  • Building an onboarding program that you can scale is key for fast growing companies: include must-do's, should do's, could do's, and extra credit

  • Development exists after onboarding- it's an ongoing part of making a world class team

  • Teamwork on your CS team is more closely related to company culture than compensation

  • Active and passive searches will keep great talent rolling through your door- build relationships with both