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Live Masterclass - August 17, 2020

Drive your cs teams with data

It might seem obvious, but data is important for your revenue organization - and how you use that data is the most important. The most popular, and easy, way to utilize that is in your Customer Success program.

However, most organizations are surprisingly unsophisticated at this. While you don't have to be super advanced at your CSM approach, you do have to have to get the basics set up and ready to roll - or else your data will go to waste.

Join our masterclass to learn what these CSM basics are, make sure you're on track to set up a CSM program at your revenue organization that delivers results, and that your data is being put to use in the best way possible!

Key Topics -

  • The evolution of CSM stack tooling

  • What others are doing in their CS programs

  • How to build your organization’s approach

Key Takeaways -

  • Start by starting! Pinpoint the data that’s important and will improve your team, and start measuring.

  • You don’t need to have a whole data team to start measuring your data. As long as you have at least one person who’s thinking about this, you’ll see an improvement.

  • Start your data tracking with fewer metrics. It’s easier to prioritize a team or customer based on a single number.

  • Align with your team on what the key metrics are, and agree upon how they'll be tracked and why they matter.

Dive Deeper -