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Masterclass - February 11, 2021

Keeping the training momentum year round!

We've spent the last year in a reactive pattern. The new normal is facing constantly evolving challenges, in a digital world, with fully remote teams. How can sales leaders keep their teams and themselves on the ball?

While communication, key learnings, and information sharing is becoming easier, the truth is there's still a massive loss of retention and productivity due to lack of reinforcement and remote work. 41% of employees indicated a higher gap in knowledge retention since moving to remote, and 88% of employees are now waiting for responses to questions on Slack.*

The result of this is chaos, frustration, lost deals, and lost productivity. As a sales leader, you need to plan to reinforce training, learning, communication, systems, and processes.

This session covers on getting back your employee's productivity, best practices for building content that sticks with your team, and the tactics of hosting a webinar for change and productivity!

*From the Economic Benchmarking Survey, Oct 2020


Topics

  • Your SKO is done; now what?

  • The role of content & tooling

  • How to reinforce key concepts throughout the year

  • How to introduce or make changes while remote

Key Takeaways

  • It’s important to start small. What are your top five questions? Is there one document serving as the source of truth? Keep it simple and efficient.

  • SalesForce (or any other tool) is something sellers are subjected to; removing the friction for them helps boost momentum and productivity.

  • When communicating your new changes, sell your team on the WHY. How will they benefit?

  • There are effective ways to demonstrate the WHY to your team. Schedule virtual ride alongs to identify opportunities for improvement in real time.

  • Intentionality matters: take the time to think and work through a new process before rolling it out.

  • Check out the Dos & Donts slides on Training, Documentation, and Communication!


Resources

  • Read Limitless by Jim Kwik to understand the basics of human psychology and how the brain works

  • Check out Spekit’s Roll-Out Plan to get a glimpse of best practices when rolling out a new tool - including organizing a scavenger hunt for training!

  • Download the Masterclass slides to reread the content in depth